Shipping and Returns

 

METHOD OF SHIPPING

Most orders will be shipped via United States Postal Service (USPS). For International customers, your package may be transferred to the country's local postal service for delivery.

INTERNATIONAL SHIPPING

International Shipping is anything shipped outside of the United States. The buyer will be responsible any import fees/taxes based on your country's policies. Please see Our International Orders Page for more information.

ORDER PROCESSING TIME

Please note that all orders are processed and shipped out within 2-3 business days.

After the order has been shipped out and received by the carrier, we shall update you with a track and track code which will enable you to follow up on your package and see the remaining shipping time.

Please allow 24hrs or 48 hours for tracking information to be updated.

Mo'Nique Couture Fashions is not liable for shipping companies delay, any misrouted or lost package. All claims are filed through USPS directly.

RETURNS

Returns within the United States must be postmarked back to Mo'Nique Coture Fashions within 5 business days from the date your order was orginally delivered.  Please note that items listed at a discounted rate during a sale are not eligible for returns.

International returns are not eligible for return at this time.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. In the event the item does not match the orginal condition, the buyer will not receive a refund. Item will be rejected and returned to sender.

To start a return, please click here or copy and paste: https://shopify.com/70184108349/account . This will provide you access to your customer account. Under your account, you can begin the return process.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@moniquecouturefashions.com.